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Frequently Asked Questions

  • Good question, and one that’s at the top of everyone’s mind as they start this engagement adventure! Our made to order service can tailor a design to perfectly suit your vision and budget whether it's $4,000 or $400,000.

    We can offer many different size & quality options depending on what is important to you.

    Still not sure where to start with a budget? No worries! Come in and have a chat with our team; they can show you a selection of pieces so that you can get a gauge of what things cost and ask any questions you might have around price.

  • We offer two equally special paths you can take when it comes to choosing the perfect ring; our Signature Collection where you can choose from a curated collection of our designs, or our Bespoke Service where you can design your own unique piece.

    We can help guide you in the right direction to suit your vision and budget and find you the most beautiful and meaningful piece.

    Take a quick look at our 1000+ 5 star Google reviews to see how others have found the Naveya & Sloane experience.

  • At Naveya & Sloane our designs are crafted to order, so we like to know a little about you or the person this piece is for so that we can discuss the design, budget and timeframe that best suits you. We will show you through our Signature Collection and can also speak about our Bespoke Service if this is of interest. We will give you education around diamonds and precious metals to help you make an informed decision and we can then proceed to view diamond or gemstones depending on your preferences.

    If you are from out of Auckland and visiting us may be difficult, we frequently work with clients from a distance so can arrange a virtual consultation or liaise over email to guide you through our process.

  • We offer a Virtual Experience for those who are unable to make it to our Auckland showroom. This is very similar to what you would experience in the showroom and our design consultants are experts at catering to our global customers.

  • Just yourself, but if you have any inspiration of designs or images your partner has hinted to you please have these ready on your phone.

  • The gemstone viewing is an exciting process that not all jewellers offer, so we think this is a truly magical step in creating your special piece. If you are unable to visit our showroom for a diamond/gemstone viewing we can do this via video chat or with beautiful videos and photos. Your consultant will have chosen the very best options for you based on your design and preferences.

    We can hold diamonds/gemstones on site for 7 days, (they are ordered in just for you) so it is good to be aware that when you get to this stage you will need to be ready to put a deposit down if you’d like to secure your favourite option.

  • In New Zealand, engagement ring designs range from the classic solitaire, showcasing a single magnificent diamond, to the intricate vintage styles that capture the romance of bygone eras. Contemporary tastes are met with modern halo designs, where a central stone is encircled by a constellation of smaller gems, adding to the splendour of the piece.

    We have a range of designs that you can choose from in our Signature Collection and we also offer a Bespoke Service so your design consultant can help guide you to create a special piece that will align with your taste and preferences.

  • Our bespoke service starts at $4,000.
  • Most of our engagement pieces are made to order, so once you’ve chosen the perfect ring, our artisans will begin crafting, especially for you! This takes around 6-10 weeks depending on the design and we’ll keep you updated with our progress along the way.

    If you’re working to a slightly tighter timeframe, just let us know, we love a challenge and will do everything we can to work to your timeline.

  • Traditionally, an engagement ring is worn on the ring finger of the left hand. However, in some cultures, like in India, it is worn on the right hand. This tradition dates back to ancient Egypt and Rome, but nowadays it mostly comes down to personal preference.

  • That’s a goodie! Here’s some tips which have been tried and tested by many of our clients:

    1. Sneak a ring they wear often and take a photo of it over a ruler so we can see the inside diameter, then let us know which finger they wear it on.

    2. Send us an image of them with a drink in their hand, and we can give it a good guess, we’ve got a pretty good eye for these things.

    3. Go for our ladies average size - it’s a pretty safe bet too.

    Chances are we can get close and if it’s not 100% right, we do offer one complimentary resize on your engagement ring.

  • We work with clients all over the world! You can meet with one of our design consultants virtually or we can liaise over email, whatever is easiest for you. Rest assured we will do everything we can to help you feel confident making your purchase from afar and our design consultants are experts at catering to our global customers.

  • We sure do! We specialise in natural diamonds, lab-grown diamonds, and gemstones. Our knowledgeable team can provide you with all the information you need to make an informed decision for your perfect centre stone. We will work with you to bring your vision to life within your budget - the outcome: a beautifully designed, heirloom-quality piece.